Using SignCheck on WhatsApp

The commands you need

You can also send photos, voice notes, or plain text at any time — the bot figures out which stage they belong to. Ask "what's next?" in plain words to see what's still outstanding, or reply HISTORY for today's jobs, including ones you've already finished.

Flagging a problem

Reply ISSUE at any point — before you start, halfway through, or after. The bot asks you to describe the problem, files it against the job (and against the sign and stage you're on, if you're on one), and alerts your manager. A photo you send afterwards goes onto the job as evidence in the normal way — the bot tells you which stage it filed it under, and you can move it if that's wrong.

Part-way through the step-by-step checklist you don't need to leave it: each stage offers All OK, Problem and Photo later. Those are the same three choices as the stage rows in the app. Tap Problem, describe what's wrong, and the bot files it against that exact sign and stage, alerts your manager, and puts you back on the same stage — the problem doesn't tick it off.

All OK records that you checked the stage. On a stage that still needs a photo it does not pretend one arrived — the bot notes it and tells you the pack is still short.

Replying NO to a stage question asks whether you mean there's a problem or the stage simply isn't done yet, so neither answer is assumed. Reply STOP at any point to step out of the walkthrough.

Getting the customer to sign

Reply SIGNOFF (or just SIGN) and the bot sends you a link to hand to whoever is signing. They open it on their own phone, sign on the screen, and it lands on the job — you don't need the app and neither do they. Forward it, or show them your phone.

Do it before you submit. A submitted job can't take a signature any more, so if nobody has signed yet, SUBMIT stops once to offer you the link — that is the last moment it works. You can submit anyway: an unsigned job is still a complete job, and the pack says plainly that no signature was captured.

First-time setup

1. Get the 6-digit team code from your installation manager (looks like 472901).
2. Sign up at signcheck.ai/register and join the team (see Joining a team).
3. Add the SignCheck WhatsApp number to your contacts and send Hi.
4. Reply YES when the bot asks you to confirm your number.
5. Done — you'll get job notifications on WhatsApp from now on.

Common problems

"I didn't get the confirmation message"

Send any text to the bot first (e.g. "hi") — that opens the line. Then ask your manager to hit Send verification again from your team record.

"The bot says it doesn't know my number"

Your manager hasn't saved your mobile against your team record yet. Ask them to go to My Team → your name → Edit and add the number you're messaging from. Make sure the country code is included (e.g. +447…).

"I've changed my phone"

Tell your manager — they update the number in SignCheck and you reply YES to a fresh confirmation message from the new phone.

"I want to stop notifications"

Reply STOP in WhatsApp at any time. To re-enable, ask your manager to send a fresh verification.

Switching between WhatsApp and the app

You don't have to choose one. Send a photo on WhatsApp, then open the app later to fill in a voice note — both end up on the same job. The audit trail is identical regardless of which interface you used.